Patient Advocate II: PAP Therapy

Suwannee, GA - Fulltime

Overview

Are you an organized, detail-orientated medical professional with a passion for sleep medicine? Do you understand the frustrations and fear those with sleep disorders have and can provide the compassion and expertise to help them on their sleep journey?

If so, FusionSleep wants to learn more about YOU, your experience and your desire to become part of a team that provides innovative solutions with a high level of customer service and patient satisfaction.

FusionSleep is an accredited, independent medical practice that is 100% dedicated to sleep medicine. Our expert team of experienced physicians are board certified in sleep medicine and focus on disease prevention and management.

The ideal candidate will be flexible and possess the ability to make sound judgments. If you are a caring, team-oriented professional who has customer service and medical practice experience, and would like to be part of a growing, dynamic company that is addressing sleep medicine challenges in the workplace, FusionSleep is the place for you!

  • Instruct patients on proper use, maintenance, and cleaning of sleep apnea equipment

  • Discuss sleep test results with patients and provide them with information regarding treatment alternatives based on their physician's recommendation.

  • Communicate with outside Respiratory/DME providers to facilitate patients sleep equipment needs.

  • Monitor and maintain PAP compliance documentation in the EMR system and other designated databases and portals.

  • Perform patient outreach phone calls at prescribed time periods

  • Help patients to troubleshoot and remove barriers for effective PAP use, and serve as a clinical liaison to physicians regarding issues associated with patient PAP compliance.

  • Role requires knowledge of insurance payer reimbursement and adherence guidelines for Obstructive Sleep Apnea therapy.

  • Scheduling patients for support services as needed in the operating system.

  • Serves as liaison between patients and physicians, supporting successful therapy.

  • Communicates financial liability to non-compliant patients based on insurance payer guidelines.

  • Support PAP Supply Technicians as needed.

  • Assist with patient set-ups from time-to-time.

Education and/or Experience:

Preferred:

  • Strong computer skills including: Word, Excel, CareCloud

  • Knowledge of PAP devices and supplies

  • Accustomed to working in a high volume, fast paced, goal oriented environment.

  • Team player that recognizes value in nurturing relationships with different departments

Required:

  • High School Diploma

  • Minimum 2-3 years, clinical experience as certified Clinical Medical Assistant in Sleep Medicine and/or relevant specialty, RT, RPSGT, or LPN

  • Demonstrates excellent written and verbal skills

  • Excellent time management, organization skills, comfortable and professional when communicating via phone, email and text

  • Ability to speak clearly and effectively over the phone to patients, other physician practices, and employees of the organization.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Primary location for this position is Suwanee, GA (30024). Applicants applying for this position must be able to work an eight hour shift, Monday through Friday. Our shifts typically begin at 8am.

We value the health of our employees! Our comprehensive benefits package includes medical, dental, and vision plans, company-paid basic life insurance, medical and dependent care flexible spending accounts, 401k plan, and competitive paid time off program. FusionSleep is an equal opportunity employer. M/F/D/V For more information visit www.fusionsleep.com

Job Type:

Full-time

Benefits:

  • 401(k)

  • Dental insurance

  • Disability insurance

  • Employee assistance program

  • Flexible spending account

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Pet insurance

  • Vision insurance

Schedule:

  • 8 hour shift

  • Day shift

  • Monday to Friday

Experience:

  • Customer service: 2 years (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location:

One location

Click on the Apply Now button to send your resume to our hiring team.